Welcome to Soap Orchard’s Return Policy

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Return Policy

At Soap Orchard, we take pride in crafting high-quality, natural products that bring joy and wellness to your home and body. Your satisfaction is important to us, and we want to ensure you are happy with your purchase.

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Returns and Exchanges

Due to the nature of our handcrafted soap and body products, we are unable to accept returns or exchanges on opened or used items for health and safety reasons. However, if your order arrives damaged or defective, we will gladly replace it or offer a refund.

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Eligibility for Returns

• Items must be unused and in their original packaging.

• Return requests must be made within 14 days of receiving your order.

• Sale items and gift cards are non-returnable.

 

Return Process

To start a return, please contact us at [insert customer service email] with your order number and details about the product you wish to return. If your return is approved, we will provide instructions on how and where to send your items.

Refunds Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.

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Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a damaged or defective item. We recommend using a trackable shipping method, as we cannot guarantee receipt of your return.

Thank you for choosing Soap Orchard. If you have any questions or concerns, feel free to reach out to our customer service team. We're here to help!

CONTACT
For any questions or comments regarding the privacy policy, please contact us at evelyn@soaporchard.com